"Bob called me yesterday afternoon, probably within an hour of my email to you...thanks for the quick response! After speaking with him and walking me through some tests with the hot tub, he determined the problem was the heater. He is sending me a new heater and I'm sending back the old one."

Compliment for management. I just got a QCA Mystic and had to talk to technical support prior to purchasing and after I got it delivered. Very easy to get someone on the phone and both Robert and Rob have been incredibly helpful getting all my issues resolved. Appreciate their assistance.